FAQs

Cancellations

You May Cancel a Pending order within 3 hours after your purchase.

It Doesn’t Fit!! How Can I Exchange?

We ship our customers the size requested, and give detailed descriptions on size fits under each product, however sometimes; something just doesn't fit how a customer wants. We will exchange these items for a bigger or smaller size. Remember Fashion Items and Shoes turn over rapidly; therefore Team Shoeicide can not "hold" an item or a size for a customer for an exchange. If you would like to exchange an item, please follow the instructions below to guarantee your item and size will be available: (all exchanges and returns are honored within 7 days of receipt of purchase)If the item you are trying to exchange is no longer available on our site, we can not grant an exchange or a refund. WE DO NOT GRANT EXCHANGES FOR INACCURATE COLOR SELECTION, OR BECAUSE YOU DO NOT "LIKE" THE ITEM. We post several pictures of our items to help customers in selecting items, however we can not make exchanges simply because buyer remorse.

1.Find the item and size you wish to exchange for.


2. Purchase the item like it was a brand new order, checkout and PAY for it immediately.


3. You will receive a new confirmation for the new purchase.


4. Once you’re returned item is received (along with the original packaging, new and unused or unworn) we will issue you a refund for the item that is being exchanged. (FYI it is much cheaper to send your items back in the same packaging that we ship it to, please save your box incase an item has to be returned to us)


5. Once we have the item you wish to exchange in our possession, A refund will be issued excluding shipping fees and 15% restock fee for the initial order. (Shipping fees for the NEW order will also not be refunded)

Refunds for exchanged items are processed within 5-7 Days of receipt of package. Customers are responsible for the cost of return shipping. Remember you can only exchange clothing for clothing, and shoes for shoes. No cross exchanges can be made, unless otherwise instructed. All Shoe Exchanges are done based on size misfits. No other reason for an exchange is valid. Damage to the outer box or any packaging that may prohibit the exchanged or returned items to be resold will not be accepted and will be returned to sender.

Did your item(s) arrive damaged?

For any defective item(s), please send clear photo(s) of the item and the invoice copy to ShoeicideTeam@Gmail.com once we receive the photos we will begin to process a damage claim and we will, at this time determine if you need to send the damaged item(s) back. A refund will be made within 7 to 10 business days after receipt of package. All damages must be reported within 2 days of the receipt of your package.

Pre-Order Items

Any item with an extended delivery date is considered a pre-order item. We order this item specifically for you. The date for expected delivery for a pre-order item is subject to change without notice. If you are unsure if your item is a pre-order item and need a more specific estimate for expected delivery time please contact us via phone 800-442-6191

I Ordered A Pre-Order Item... But When Will My Other Items Arrive?

Any item ordered WITH a pre-order item will ship once the pre-order item is available. If you would like to have your order separated please purchase the items separately, or contact Team Shoeicide to make separate shipping arrangements.

Final Sale Items

Pre-order and Items On Sale Or with a price of $20 or less are FINAL SALE. No Exchanges Are Available




WE SHIP ALL ITEMS TO THE ADDRESS THAT IS CONFIRMED BY PAYPAL. WE SHIP TO SECONDARY ADDRESSES ONLY AFTER FURTHER VERIFICATION HAS BEEN DONE.

© 2017 Team Shoeicide All Rights Reserved | Designed by RoyaltyGFX.